Technical Support Specialist

The Technical Support Specialist will install, update and maintain desktops, laptops and peripheral devices. The Technical Support Specialist will need a basic knowledge of network hardware and protocols in order to troubleshoot connectivity issues when they arise.

The main duties of a Technical Support Specialist will include:

• Installing and maintaining hardware, operating systems and software programs
• Troubleshooting and solving hardware, software and connectivity issues
• Educating end-users about new systems
• Making recommendations to clients and management as needed
• Assisting Server Engineers by taking care of basic tasks like creating user-profiles and monitoring updates and backups
• Responding to call-outs in a professional manner by arriving on time and working on an issue until it’s resolved
• Sending technical documents to customers who have lost or misplaced them
• Completing job cards and other relevant paperwork

Essentials

A Technical Support Specialist candidate will have various skills and qualifications that will include:

• Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise
• Good problem-solving skills and the ability to come up with creative solutions
• Excellent listening skills to establish the issues that users are facing
• The ability to multitask, as they may be working on multiple problems simultaneously
• The ability to work well under pressure and remain calm when things go wrong
• Enough physical strength to carry and install IT equipment