Glasgow 0141 433 7000 (24hrs) Livingston 01506 896 595 (24hrs) Belfast 02890 99 11 22 (24hrs)
  • Belfast, UK
  • £25,000
  • Full Time
  • Office & Support

Technical Support Specialist

The Technical Support Specialist will install, update and maintain desktops, laptops and peripheral devices. The Technical Support Specialist will need a basic knowledge of network hardware and protocols in order to troubleshoot connectivity issues when they arise.

The main duties of a Technical Support Specialist will include:

  • Installing and maintaining hardware, operating systems and software programs
  • Troubleshooting and solving hardware, software and connectivity issues
  • Educating end-users about new systems
  • Making recommendations to clients and management as needed
  • Assisting Server Engineers by taking care of basic tasks like creating user-profiles and monitoring updates and backups
  • Responding to call-outs in a professional manner by arriving on time and working on an issue until it’s resolved
  • Sending technical documents to customers who have lost or misplaced them
  • Completing job cards and other relevant paperwork

Essentials

A Technical Support Specialist candidate will have various skills and qualifications that will include:

  • Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise
  • Good problem-solving skills and the ability to come up with creative solutions
  • Excellent listening skills to establish the issues that users are facing
  • The ability to multitask, as they may be working on multiple problems simultaneously
  • The ability to work well under pressure and remain calm when things go wrong
  • Enough physical strength to carry and install IT equipment

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